Frequently Asked Questions

If you require further information please contact us on info@uberkate.com.au or call (02) 9975 6767.
 

Can I emboss on both sides of an ubercircle?

We regularly emboss names on the front and dates on the back, but generally these are offset to the sides. A name usually cannot be embossed on the other side directly behind a name on the front or the name on the front will be distorted. The exception is with thicker pieces.
 
 

Can I buy a blank piece of Uberkate jewellery?

Yes, some clients buy a piece of jewellery during their pregnancy and then send it back to us when their baby is born and they have decided on a name.
 

Can Uberkate repolish my jewellery?

Yes we can. Send your piece of Uberkate jewellery to us we will repolish it and return it to you for a fee of $45.00
NOTE: Please include a self-addressed 500g Platinum Registered Post satchel. Call us on (02) 9975 6767 for address details.
 

Do you do gift vouchers?

Yes. Just go to our home page. We do provide gift vouchers for any value. We also provide a service where several people can include themselves in a gift voucher pool for the one person. You can redeem your gift voucher online too.
 

How long does it take to receive my Uberkate jewellery?

Kate will be on a break until mid-January 2012. Any orders placed from 15th December 2011 will be delivered in the final week of January 2012. 
 

What if a chain breaks?

Uberkate will replace chains if the chain has failed within two weeks of purchase.