Terms and Conditions
Duo Productions Pty Ltd ATF Simpson Sutton Family Trust trading as Uberkate
ACN: 92 642 437 568
telephone: (02) 9975 6767
PO Box 487, Forestville, NSW 2087
All dollar amounts shown and transactions are in Australian dollars (AUD).
Customer Service Policy
Uberkate is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Please allow 10-15 business days to receive your order within Australia and 15-21 days for International delivery. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
All orders will be shipped via courier Australia wide for $16 incl GST (per shipping address) unless there is a promotional price for shipping. International postage is via Australia post courier for AU$35 (per shipping address).
Due to the nature of Uberkate Merchandise being "one off" pieces and customized to the clients specifications there is no refund or credit policy. All spelling mistakes made by retailers or clients will be dealt with by Uberkate remaking the item at RRP. If the merchandise is damaged during transit it is at the discretion of Uberkate to review the order and decide what can be done. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do. Uberkate will replace chains if the chain has failed within two weeks of purchase.
Full payment is required before the gift certificate is dispatched. Gift certificates may be used to purchase only Uberkate goods. When the item’s purchase price plus delivery is less than the gift certificate, the difference will remain ‘live’ on the gift certificate for future purchases within the gift certificate’s valid timeframe. Gift certificates are valid for one year from date of purchase. Amounts shown on gift certificates are in Australian Dollars (AUD).
When purchasing from Uberkate your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at firstname.lastname@example.org
If you wish to discuss your order please contact the Uberkate sales team at email@example.com or call + 61 2 9975 6767
A representative will be on hand to assist you from 10.00am to 5:00pm AEST Monday thru Friday.
Uberkate is a registered business name operating under Duo Productions Pty Ltd ABN: 92 642 437 568
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