CUSTOMER PURCHASE AGREEMENT
PURCHASE & SHIPPING TERMS
Thank you for shopping with Uberkate. We trust that you have enjoyed your shopping experience with us and we look forward to offering you new and exciting items in the future.
We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via the Uberkate website (our Website).
Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between The trustee for the Simpson Sutton Family Trust trading as Uberkate A.B.N.92 642 437 568 (we, us, our, or Uberkate) and you.
You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.
You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Uberkate is not obliged to re-send the order to the correct address at our own expense. Please emailus immediately if you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions.
All prices quoted on the Website, or pursuant to any enquiry that you may make with us, are in Australian Dollars (AUD) and include GST.
We reserve the right to vary the prices displayed on the Website, from time to time, and without notice to you.
Our prices include insurance, but not any secondary attempts to deliver Items to you.
Uberkate accepts payment via credit card, PayPal, Zip Pay and Afterpay.
After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.
In the event that Uberkate does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.
We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.
We do not store your credit card details at any time so consumer confidence and satisfaction is assured at all times.
PROCESSING OF ORDERS
Orders made via our Website will typically be processed within the following timeframes:
- In-stock items: within three (3) business days; and
- Personalised items: up to ten (10) business days.
Orders can be picked up from our Sydney store - 570 Willoughby Road, Willoughby NSW.
Shipping within Australia will be via Australia Post.
Shipping to destinations outside of Australia will be via DHL and Australia Post International Courier.
We cannot guarantee delivery times. However, you should receive your delivery within the following timeframes:
- Within Australia: within five (5) business days of us notifying you that your order has been shipped; and
- Outside of Australia: within 14 days of us notifying you that your order has been shipped.
However, there may be times where shipping will take a little longer (for example, during peak times such as Christmas). We will notify you if this is to be the case. If you have not received your Items within our suggested timeframes, please email us your full name and order number and we will investigate on your behalf.
Delivery of your order may also be delayed if you provide us with an incorrect delivery address.
CANCELLATION OF ORDERS
Uberkate may cancel your order, if for any reason, we are unable to provide you with the Items subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
You are not permitted to cancel an order, unless expressly agreed to, in writing, by Uberkate.
ITEMS MISSING FROM AN ORDER
Should any Item be missing from an order, please email us with the order number and the item code or product name of the Item you ordered, and we will make the appropriate investigations. However, Uberkate will not be held responsible for lost or damaged items.
REFUNDS AND RETURNS
Any requests for a refund will be handled in accordance with our Refunds & Returns Policy.
By agreeing to these Purchase & Shipping Terms, you also consent to receive further electronic communications from us in relation to the Uberkate business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may email us to unsubscribe at any time.
The laws of New South Wales govern these Purchase & Shipping Terms.
Please email us if you have any questions about our Purchase & Shipping Terms.
Purchase & Shipping Terms last updated 5 May 2019.
REFUNDS & RETURNS POLICY
Duo Productions Pty Ltd as trustee for the Simpson Sutton Family Trust trading as Uberkate A.B.N.92 642 437 568 (we, us, our, or Uberkate) makes every effort to be fully transparent at all times. Accordingly, we have developed this Refunds & Returns Policy to ensure that you are fully aware of your rights with respect to refunds and returns.
Returns and refunds
If you are concerned about your entitlement to a refund or exchange, we recommend that you read on to learn about your rights and our obligations to you.
Your entitlement to a refund or exchange
You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange if an item has a major problem, or is significantly different to what you asked for.
In the event that you believe that you are entitled to a refund or exchange, you must provide us with:
- your full name and address;
- the original order number; and
- the reason for claiming the refund or exchange.
You will not be entitled to a refund or exchange where you have simply changed your mind, so please choose items carefully.
Returning items to us
If you wish to return an item to us, we recommend that you do so as soon as possible after becoming aware of the issue prompting your request for a refund or exchange. Delayed claims for refunds or exchanges may lead to your request for an exchange or refunds being rejected.
We reserve the right to assess the condition of a returned item prior to offering a refund or exchange. This may result in a refund or exchange being refused by us. You may be entitled to a refund equal to the cost of the item only. You may be entitled to an exchange for an identical item, or one of a similar value.
How to return items:
Package the item/s in a shipping bag or box that will prevent damage in transit. We recommend similar packaging to what you originally received the item/s in. If possible, include the original box for the returned item.
Uberkate takes no responsibility for items that are returned but become lost, or not delivered to us. If you are concerned about loss or damage in transit, you should consider adding tracking or insurance. However, this is at your sole discretion, and Uberkate makes no representations or warranties in relation to the security of returned item/s.
Send the item/s to Uberkate at PO Box 282, Willoughby, New South Wales, Australia 2068.
Upon receipt of the item/s, we will inspect them and if they are returned in accordance with this Refunds & Returns Policy and we are satisfied that you are entitled to a refund or exchange, we will issue you with a refund or exchange.
Return delivery charges
We recommend you return the item to us via Registered Post so that the delivery can be tracked. All shipping costs will be the responsibility of the customer, until such time that we have confirmed that there is a fault with a product or that we have made a shipping error.
Provision of refunds or exchanges to you
If after assessing the condition of the returned item/s, your refund is approved, we will send you an email confirming that your refund will be issued. Refunds will generally be processed within five (5) of our receipt of returned items.
All refunds will be issued via the same payment method used to purchase the items. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within five (5) days of us notifying you that a refund has been issued.
Please email us if you have any questions regarding our Refunds & Returns Policy.
Refunds & Returns Policy last updated on 1 May 2019.