FREE SHIPPING ON ALL ORDERS AUSTRALIA WIDE UNTIL CHRISTMAS

TERMS & CONDITIONS


Duo Productions Pty Ltd ATF
Simpson Sutton Family Trust trading as Uberkate ACN: 107 526 867 ABN: 92642437568
telephone: (02) 9958 5100
PO Box 282, Willoughby, NSW 2068.
email: uberkateoffice@gmail.com

PURCHASE AMOUNTS

All dollar amounts shown and transactions are in Australian dollars (AUD).

 

UBERCOMMUNITY DISCOUNT

Please note that the Ubercommunity discount cannot be used on items already on sale and the special code can only be used once per customer.

RETURNS

All return enquiries must be made within 7 days of purchase. Any other other enquiries after this period of time will not be considered.

Unless the item is deemed faulty or has been incorrectly engraved to your requests, purchases are non refundable. However in the event your piece does not fit or you wish to exchange for a different coloured stone, we would be happy to provide you with a credit note provided the item that has not been damaged or shows any visible signs of wear.

Refunds for change of mind are not available.

Items purchased on sale are non refundable and non exchangeable. All on-sale purchases are FINAL.


CUSTOMER SERVICE POLICY

Uberkate is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.  Please allow 5-10 business days to receive your order within Australia and 7-15 business days for International delivery. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.  

All orders will be shipped via courier Australia wide for $6.95 incl GST (per shipping address) unless there is a promotional price for shipping. International postage is via Australia post courier for AU$20 (per shipping address).  

 

GIFT CERTIFICATES

Full payment is required before the gift certificate is dispatched. Gift certificates may be used to purchase only Uberkate goods. Gift certificates may not be used for services such us repairing, re-polishing or connecting pieces. When the item’s purchase price plus delivery is less than the gift certificate, the difference will remain ‘live’ on the gift certificate for future purchases within the gift certificate’s valid timeframe. Gift certificates are valid for one year from date of purchase. Amounts shown on gift certificates are in Australian Dollars (AUD).

 

SHIPPING

Uberkate uses Australia Post for delivery depending on the region. Services are registered and door to door, which requires the receiver to sign for the parcel. If the receiver is not at the addressed location an attempted delivery note will be left. The parcel will go to the nearest Australia Post depot. Shipping within Australia incurs a freight charge of $6.95 unless otherwise specified. Shipping to international destinations incurs a freight charge of $20. Transactions are in Australian Dollars (AUD) and include GST. Overseas orders will not incur any GST delivery fees.

 

SECURITY POLICY

When purchasing from Uberkate your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at admin@uberkate.com.au 

If you wish to discuss your order please contact the Uberkate sales team at uberkateoffice@gmail.com or call + 61 2 9958 5100.

A representative will be on hand to assist you from 10.00am to 5:00pm AEST Monday thru Friday. 
 
Uberkate is a registered business name operating under Duo Productions Pty Ltd ABN: 92 642 437 568

SALES

Prices are as stated. Sale items (for example our Half year sale) cannot be purchased using other discount codes such as UBERCOMMUNITY2018. Sale items cannot be purchased using disbursements from insurance claim payouts.

 

JEWELLERY WARRANTY AGAINST DEFECTS

Due to the nature of Uberkate merchandise being "one off" pieces, we deal with customer’s returns questions individually. We will at our option, replace or repair jewellery where our jeweller has determined they are defective due to the manufacturing process within 12 months after the date of purchase. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased, or don’t do what they are supposed to do. All returns can be sent to Uberkate at PO Box 282, Willoughby, New South Wales, Australia 2068.

 

COCKTAIL RING RETURNS/ EXCHANGE

Our Everyday Gemstone rings, pendants and earrings have been hand set by master craftspeople. In the event that a stone falls out within 4 weeks of purchase, we will reset the stone at our expense. If a stone falls out after this time, there will be a re-setting labour fee of AU$45 plus return postage to cover the cost of our setters work. Please wear all our pieces gently and with love, wearing a cocktail ring to the gym to lift weights is not a good idea! (Believe me, people have tried) If you lose a stone, please email our studio to find out the price of a new stone and resetting & postage fees

Unless the item is deemed faulty or has been incorrectly engraved to your requests, purchases are non refundable. However in the event your piece does not fit or you wish to exchange for a different coloured stone, we would be happy to provide you with a credit note provided the item that has not been damaged or shows any visible signs of wear.

Refunds for change of mind are not available.

Items purchased on sale are non refundable and non exchangeable. All on-sale purchases are FINAL

 

WARRANTY EXCLUSIONS

The warranty against defects does not cover breakage, damage, kinks, changes in appearance, or the gradual degradation of all or part of the goods due to normal wear. Nor does it cover improper use, mishap, careless handling or the use of other jewellery such as charms or pendants not manufactured by Uberkate or use outside Uberkate's care instructions. Please note, Tarnishing naturally occurs with precious metals and therefore, cleaning is not covered by the warranty.

If you have any refund or return questions please follow these steps:

Call the Uberkate office on (02) 9958 5100 or email uberkateoffice@gmail.com

If the return is deemed to be due to an error on behalf of the purchaser, the item is to be returned at the purchaser’s expense. We recommend using Australia post and registering the item being returned. If the return is deemed to be due to an error on behalf of the purchaser, Uberkate will offer to repair or replace the item for a fee to be determined depending on the scope of work. (see below for more information) Uberkate will not undertake any repair or replacement without approval from the purchaser.

If the return is deemed to be due to an error on behalf of Uberkate, Uberkate will pay for postage costs incurred in returning the item as well as the cost of repairing or replacing and sending the item out to the purchaser.  

Uberkate will post repaired items within 21 days of receiving the goods to be repaired/replaced. 

Unless the item is deemed faulty or has been incorrectly engraved to your requests, purchases are non refundable. However in the event your piece does not fit or you wish to exchange for a different coloured stone, we would be happy to provide you with a credit note provided the item that has not been damaged or shows any visible signs of wear.

STANDARD COSTS

If you are adding a name to an existing set, there is no charge. Please return to Uberkate at PO Box 282, Willoughby, NSW 2068. Please include a return addressed package so we can send back to you. If no return packaging is included Uberkate will charge a $16 postage fee. (AUD)

If you would like your jewellery to be made “Russian” – for example, connecting ubercircles that are not connected. This incurs a workshop fee of $70. AUD

A workshop fee of $45 AUD including postage is charged for re-polishing, name removal or “solder” work. For example, soldering an uberclip closed. 

If, during a return it is acceptable to offer a refund, Uberkate will refund within 2 days of the refund approval. Uberkate will refund into the appropriate payment facility as described by the purchaser. Uberkate can direct deposit, use paypal, refund a credit card via eway or write a cheque.

Uberkate does not charge a re-stocking fee.

 

COMPETITIONS - UBERKATE - GAME OF SKILL PRIZE – TERMS AND CONDITIONS

Promoter: Duo Productions Pty Ltd ATF Simpson Sutton Family Trust, Trading as Uberkate. ABN: 92 642 437 568. Phone (02) 9958 5100

1. Information on how to enter and prizes form part of these conditions. By participating, entrants agree to be bound by these conditions. Entries must comply with these conditions to be valid.

2. Games of skill. Chance plays no part in determining the winner. Each entry will be individually judged, based upon individual creative merit. All entries must be an independent creation by the entrant and free of any claims that they infringe any third party rights. Entries must not have been published previously and/or have been used to win prizes in any other competitions.

3. Employees of the promoter and agencies associated with this promotion (UberKate) are ineligible to enter the competition, as are their immediate families.

4. The judges reserve the right to disqualify any entrant submitting an entry which, in the opinion of the judges, includes objectionable content, including but not limited to profanity, nudity, potentially insulting, scandalous, inflammatory or defamatory images or language. The judges decision will be final and no correspondence will be entered into.

5. All entries become and remain the property of the promoter and agencies associated with this promotion (UberKate).

6. Entry is open to residents of Australia who are 18 years and over. Entrants under the age of 18 must seek parental or legal guardian consent to enter and have a parent or legal guardian to redeem the entire prize.

7. The promoter reserves the right to withdraw or amend the competition as necessary due to circumstances outside its control.

8. The prize is non-transferable and non-redeemable for cash. Any attempt to resell or auction all or any part of this prize will result in an immediate cancellation of the prize. Prize cannot be exchanged for another itinerary. In the event that, for any reason whatsoever, a winner does not take an element of the prize at the time stipulated by the promoter then that element of the prize will be forfeited by the winner and cash will not be awarded in lieu of that element of the prize.

9. If any prize or any element of a prize becomes unavailable for reasons beyond the Promoter's control, the Promoter may substitute a prize or element of a prize of equal or greater value at the Promoter’s sole discretion, subject to any written directions from the relevant authorities. Winners will not be entitled to any additional compensation in the event that the prize or element of a prize has been substituted at equal or greater value.

10. Prize includes what is mentioned on the webpage directly relating to the competition within this website. Unless expressly stated, all other expenses become the responsibility of the winner.

11. The promoter shall not be liable for any loss or damage whatsoever which is suffered (including, but not limited to, indirect or consequential loss) or for personal injury which is suffered or sustained, in connection with the prize, except for any liability which cannot be excluded by laws.

12. The Promoter reserves the right to request verification of age, identity, residential address and any other information relevant to entry into or participation in this promotion. Verification is at the discretion of the Promoter, whose decision is final. The Promoter reserves the right to disqualify any individual who provides false information, fails to provide information, conspires with others to gain an unfair advantage or who is otherwise involved in any way in manipulating, interfering or tampering with this promotion.

13. Promotion details including commencement date and close date will be found on the webpage directly relating to the competition within this website.

14. By entering the competition, all entrants will be deemed to have accepted and agreed to be bound by these rules.

15. The information you are asked to provide is personal information and is protected by the privacy Act 1988. The Promoter will not disclose this information to other parties other than in accordance with the Privacy Act 1988.

16. Entrants consent to the Promoter using their name, entry, likeness, image and/or voice in the event that they are a winner in any media for an unlimited period of time without remuneration for the purpose of promoting this promotion (including any outcome) and/or promoting any products manufactured, distributed and/or supplied by the Promoter.

17. Entries remain the property of the Promoter. Details from entries will be collected and used for the purposes of conducting this promotion (which may include disclosure to third parties for the purpose of processing and conducting the promotion) and for promotional purposes surrounding this promotion. By entering this promotion entrants consent to the use of their information as described and agree that the Promoter may use this information, or disclose it to other organisations that may use it, in any media for future promotional, marketing and publicity purposes without any further reference or payment to the entrant.

18. Independent financial advice should be sought as tax implications may arise as a result of accepting the prize.

19. In the event that for any reason whatsoever a winner does not accept the prize at the time stipulated by the promoter then the prize will be forfeited by the winner and cash will not be awarded in lieu of the prize.

18. Entries will be judged on the date found on the webpage directly relating to the competition within this website and the winner’s name will be published on the promoter’s website within 30 days of the draw.

21. The winner will be notified in writing by email within thirty (30) working days of the conclusion of the competition.

22. If the promoter is unable to contact the winner within 30 days of the draw and the promoter has made every effort to contact them with the information provided by the entrant then the promoter reserves the right to revoke and give the prize to another valid entrant or re-offer the prize in a future promotion.

23. All entrants who choose to ‘opt-in’ consent to receiving ongoing marketing material and correspondence from UberKate.