TERMS & CONDITIONS
Duo Productions Pty Ltd ATF Simpson Sutton Family Trust trading as Uberkate
Telephone: (02) 9975 6767
PO Box 487, Forestville, NSW 2087.
All dollar amounts shown and transactions are in Australian dollars (AUD).
Customer Service Policy
Uberkate is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Please allow 5-10 business days to receive your order within Australia and 15-21 days for International delivery. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
All orders will be shipped via courier Australia wide for $9.95 incl GST (per shipping address) unless there is a promotional price for shipping. International postage is via Australia post courier for AU$35 (per shipping address).
Refund Policy (see: Returns & Refunds for more information)
Due to the nature of Uberkate Merchandise being "one off" pieces and customised to the client's specifications, there is no refund policy for change of mind once the custom piece is made. When "Your Script" (your personal handwriting) is used to engrave a piece there is a no refund policy. Refunds will only be discussed if the product is faulty or a mistake is made during engraving by the Uberkate workshop.
Full payment is required before the gift certificate is dispatched. Gift certificates may be used to purchase only Uberkate goods. Gift certificates may not be used for services such us repairing, re-polishing or connecting pieces. When the item’s purchase price plus delivery is less than the gift certificate, the difference will remain ‘live’ on the gift certificate for future purchases within the gift certificate’s valid timeframe. Gift certificates are valid for one year from date of purchase. Amounts shown on gift certificates are in Australian Dollars (AUD).
When purchasing from Uberkate your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at firstname.lastname@example.org
If you wish to discuss your order please contact the Uberkate sales team at email@example.com or call + 61 2 9975 6767
A representative will be on hand to assist you from 10.00am to 5:00pm AEST Monday thru Friday.
Uberkate is a registered business name operating under Duo Productions Pty Ltd ABN: 92 642 437 568
BOXING DAY SALE 2016
Prices are as stated. Sale items cannot be purchased using other discount codes such as UBERCOMMUNITY 2016.
CHRISTMAS 2016 GIFT WITH PURCHASE OFFER
A customer is entitled to one free solid sterling silver ‘Fly’ bracelet including attached sterling silver micro circle with any purchase/s* from the Uberkate range of products totalling $300 RRP or more including GST but not including delivery. This gift is valued at $99. This offer begins 29th of November and ends 25th December 2016 at 5pm EST. Gift will be included in the packaging with delivery of purchased item.
*This offer excludes the following products where a free giveaway already exists:
WNCOM06 – Combination Ubercircles Small, Medium, Large and
WNCOMX1 - Combination Ubercircles Small, Medium, Large and extra small
If a customer purchases either WNCOM06 or WNCOMX1 and does not want the extra small ubercircle, they are then entitled to the 2016 Gift with purchase offer.
COMPETITIONS - UBERKATE - GAME OF SKILL PRIZE – TERMS AND CONDITIONS
Promoter: Duo Productions Pty Ltd ATF Simpson Sutton Family Trust, Trading as Uberkate. ABN: 92 642 437 568. Phone (02) 9975 6767
1. Information on how to enter and prizes form part of these conditions. By participating, entrants agree to be bound by these conditions. Entries must comply with these conditions to be valid.
2. Games of skill. Chance plays no part in determining the winner. Each entry will be individually judged, based upon individual creative merit. All entries must be an independent creation by the entrant and free of any claims that they infringe any third party rights. Entries must not have been published previously and/or have been used to win prizes in any other competitions.
3. Employees of the promoter and agencies associated with this promotion (UberKate) are ineligible to enter the competition, as are their immediate families.
4. The judges reserve the right to disqualify any entrant submitting an entry which, in the opinion of the judges, includes objectionable content, including but not limited to profanity, nudity, potentially insulting, scandalous, inflammatory or defamatory images or language. The judges decision will be final and no correspondence will be entered into.
5. All entries become and remain the property of the promoter and agencies associated with this promotion (UberKate).
6. Entry is open to residents of Australia who are 18 years and over. Entrants under the age of 18 must seek parental or legal guardian consent to enter and have a parent or legal guardian to redeem the entire prize.
7. The promoter reserves the right to withdraw or amend the competition as necessary due to circumstances outside its control.
8. The prize is non-transferable and non-redeemable for cash. Any attempt to resell or auction all or any part of this prize will result in an immediate cancellation of the prize. Prize cannot be exchanged for another itinerary. In the event that, for any reason whatsoever, a winner does not take an element of the prize at the time stipulated by the promoter then that element of the prize will be forfeited by the winner and cash will not be awarded in lieu of that element of the prize.
9. If any prize or any element of a prize becomes unavailable for reasons beyond the Promoter's control, the Promoter may substitute a prize or element of a prize of equal or greater value at the Promoter’s sole discretion, subject to any written directions from the relevant authorities. Winners will not be entitled to any additional compensation in the event that the prize or element of a prize has been substituted at equal or greater value.
10. Prize includes what is mentioned on the webpage directly relating to the competition within this website. Unless expressly stated, all other expenses become the responsibility of the winner.
11. The promoter shall not be liable for any loss or damage whatsoever which is suffered (including, but not limited to, indirect or consequential loss) or for personal injury which is suffered or sustained, in connection with the prize, except for any liability which cannot be excluded by laws.
12. The Promoter reserves the right to request verification of age, identity, residential address and any other information relevant to entry into or participation in this promotion. Verification is at the discretion of the Promoter, whose decision is final. The Promoter reserves the right to disqualify any individual who provides false information, fails to provide information, conspires with others to gain an unfair advantage or who is otherwise involved in any way in manipulating, interfering or tampering with this promotion.
13. Promotion details including commencement date and close date will be found on the webpage directly relating to the competition within this website.
14. By entering the competition, all entrants will be deemed to have accepted and agreed to be bound by these rules.
15. The information you are asked to provide is personal information and is protected by the privacy Act 1988. The Promoter will not disclose this information to other parties other than in accordance with the Privacy Act 1988.
16. Entrants consent to the Promoter using their name, entry, likeness, image and/or voice in the event that they are a winner in any media for an unlimited period of time without remuneration for the purpose of promoting this promotion (including any outcome) and/or promoting any products manufactured, distributed and/or supplied by the Promoter.
17. Entries remain the property of the Promoter. Details from entries will be collected and used for the purposes of conducting this promotion (which may include disclosure to third parties for the purpose of processing and conducting the promotion) and for promotional purposes surrounding this promotion. By entering this promotion entrants consent to the use of their information as described and agree that the Promoter may use this information, or disclose it to other organisations that may use it, in any media for future promotional, marketing and publicity purposes without any further reference or payment to the entrant.
18. Independent financial advice should be sought as tax implications may arise as a result of accepting the prize.
19. In the event that for any reason whatsoever a winner does not accept the prize at the time stipulated by the promoter then the prize will be forfeited by the winner and cash will not be awarded in lieu of the prize.
18. Entries will be judged on the date found on the webpage directly relating to the competition within this website and the winner’s name will be published on the promoter’s website within 30 days of the draw.
21. The winner will be notified in writing by email within thirty (30) working days of the conclusion of the competition.
22. If the promoter is unable to contact the winner within 30 days of the draw and the promoter has made every effort to contact them with the information provided by the entrant then the promoter reserves the right to revoke and give the prize to another valid entrant or re-offer the prize in a future promotion.
23. All entrants who choose to ‘opt-in’ consent to receiving ongoing marketing material and correspondence from UberKate.