FREQUENTLY ASKED QUESTIONS
For urgent orders or if you require further information please contact us at firstname.lastname@example.org or call (02) 9975 6767.
Can I engrave at a later stage?
Engraving is included with most Uberkate pieces at the time of purchase. If you are looking to add a name to an existing set at a later stage, please send your piece to PO Box 487, Forestville, NSW 2087 and we'd love to add your additional name at not extra cost.
Please note: Freight is not included. We recommend sending your piece with a self-addressed package.
Can I engrave on both sides of an ubercircle?
We regularly engrave names on the front and dates on the back, but generally these are offset to the sides. We can usually engrave both sides depending on the thickness of the piece.
Can I buy a blank piece of Uberkate jewellery?
Yes, some clients buy a piece of jewellery during their pregnancy and then send it back to us when their baby is born and they have decided on a name. Adding a name is no charge.
What can I do if I order the wrong ring size?
If you order the wrong ring size, it's a standard size that we carry and it's not engraved, we will exchange it for the next size up or down. Custom made rings may be able to be resized for a workshop fee. (return postage must be paid in advance or sent with returns/ exhanges) All returns must be in original condition and we reserve the right to refuse exchange if the item is not returned in original condition. Contact must be made within 7 days when requiring an exchange.
Please note: There are no exchanges on SALE items. All onsale purchases are FINAL. We create limited numbers of our gemstones there are no returns so please choose carefully.
Do you do gift vouchers?
Yes. Just go to our home page. We do provide gift vouchers for any value. We also provide a service where several people can include themselves in a gift voucher pool for the one person. You can redeem your gift voucher online too.
How long does it take to receive my Uberkate jewellery?
It takes 5-15 business days to to receive your jewellery. If it's urgent please call us on (02) 9975 6767. We'd love to help.
What if a chain breaks?
Uberkate will replace chains if the chain has failed within two weeks of purchase. If a chain is snapped somewhere in the chain and not at the attachment end near the clasp (where it is designed to break when pulled excessively hard) our jewellers will review the chain before deciding whether to replace.
What bangle size am I?
Some of our bangles are made to order so please provide us your size in the comments section during ordering. One way to work out your size is to measure the diameter of an existing bangle. Another is to point your fingers and squish them together then wrap string or cord around your knuckeles at the widest point. Imagine the widest point at which a bangle needs to get past. Then measure the cord on a ruler. A medium bangle is usually around 65mm.
Why can't I see items in my wish list?
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