FREQUENTLY ASKED QUESTIONS
QUESTIONS ABOUT OUR JEWELLERY & SERVICE
For urgent orders or if you require any further information, please contact us at email@example.com or call (02) 9958 5100. Returns emails can be sent to firstname.lastname@example.org
How do I work out my Ring Size?
Try measuring a ring you already own and use this ring guide;
http://www.ringsizes.co - we use the British & Australian Sizing.
We also have a ring sizing kit available too; https://www.uberkate.com.au/products/ring-sizing-kit
Alternatively, the best thing to do would be to pop in to see us at The House of U or a local jewellery store and have your ring size measured professionally as just like shoes… every gal should know her rings size… because you know, just in case.
Can I engrave my personalised Jewellery pieces at a later stage?
Yes you can, for an additional cost / workshop fee (excludes Ubercircles which offer free lifetime engraving). If you are looking to add a name to an existing set at a later stage, please send your piece with your contact details to PO Box 282, Willoughby, NSW 2068 and we will contact you with a quote.
Please note: Freight is not included. We recommend sending your piece with a self-addressed package.
Can I engrave on both sides of an Ubercircle?
Yes you can, we regularly engrave names on the front and dates on the back, but generally these are offset to the sides. We can usually engrave both sides depending on the thickness of the piece. If you have any further questions please feel free to contact us during business hours Monday to Friday on 029958 5100.
Can I buy a blank piece of Uberkate jewellery?
Yes, you absolutely can. Some clients like to buy a piece of jewellery during their pregnancy and then send it back to us when their baby is born and they have decided on a name. Adding engraving at a later date is no charge.
Do you do gift vouchers?
Yes. Just go to our home page. We do provide gift vouchers for any value. We also provide a service where several people can include themselves in a gift voucher pool for the one person. You can redeem your gift voucher online too.
How long does it take to receive my order?
It takes 5-15 business days to to receive your jewellery depending on the indivudual product. If your order is urgent please call us on (02) 9958 5100 and we will let you know if we can get it to you sooner.
What if my chain breaks?
Uberkate will replace chains if the chain has failed within two weeks of purchase. If a chain is snapped somewhere in the chain and not at the attachment end near the clasp (where it is designed to break when pulled excessively hard) our jewellers will review the chain before deciding whether to replace.
What bangle size am I?
Some of our bangles are made to order so please provide us your size in the comments section during ordering. One way to work out your size is to measure the diameter of an existing bangle. Another is to point your fingers and squish them together then wrap string or cord around your knuckles at the widest point. Imagine the widest point at which a bangle needs to get past. Then measure the cord on a ruler. A medium bangle is usually around 65mm.
Why can't I see items in my wish list?
You may have "disable cookies" set up on your computer. Alternatively you may be using an older web browser such as Internet Explorer 6 or 7 which doesn't use the current HTML5 format.
How long does it take for my order to arrive?
It takes 5-15 business days to to receive your jewellery. If it's urgent please call us on (02) 9958 5100. We'd love to help if we can.
How will I know if my order has been shipped?
As soon as your bling leaves our studio/ workshop, our system automatically sends you a shipping confirmation email with your Auspost tracking number. Click on the tracking number and you can access to-the-minute location information of your order.
Can I return my purchase or exchange it?
Please see our Returns and Refunds Policy here and contact us if you have any further questions on 02 9958 5100. Please download our returns form to include with any product being returned to us.
How will I know if you have received my returned Item?
You will receive and email when your returned item arrives into our workshop. If you would like to check the tracking of your return to us - please refer to your Australia Post Tracking number on the Australia Post Website.
What happens if I damage my jewellery or a gemstone falls out?
Please return your piece to us with your contact details to Uberkate Studio;
PO box 282, Willoughby, Sydney 2068
Our professional gem setters will review your piece and we will then get in contact to discuss options.
For more information please see our Returns and Refunds Policy here and contact us if you have any further questions on 02 9958 5100.
The ring I want is out of stock, what happens now?
As we make small batches and source gems all the time, sometimes the jewels you would like will be out of stock. Click the notification button to be notified when it’s back in stock. Due to the demand on our rings, we can’t hold or guarantee stock, but you will be one of the first to be notified via email that the item is back in stock.
Do you make custom orders?
We do, Kate works on a small number of custom Living Rings in solid gold and sets clients stones into these unique pieces. If you have an enquiry on a bespoke order please send us an email to email@example.com or call us on 02 9958 5100.
We also have a large selection of Engravable Jewellery which you can customise with your own message.
Do you have an actual store I can come and visit?
THE HOUSE OF U
570 Willoughby Road, Willoughby NSW 2068
Monday to Friday 10am - 5.00pm
Saturday: 10am - 3.00pm
Sunday: 10am - 3.00pm
Remodelling & Custom Work: By Appointment
On street parking available and free parking in Borlaise Street Council Car Park Willoughby.
We are also online 24/7
QUESTIONS ABOUT OUR GEMSTONE JEWELLERY
Can you send me photos to choose from?
Due to the sheer number of requests for photos of individual stones and sizes, we offer live virtual shopping experiences.
You can place an order and request in the comments that you would like a virtual shopping session, or you can give the shop a call on 0299585100 or email firstname.lastname@example.org and our lovely team will contact you to arrange a time over facetime or Messenger.
Is my gemstone real?
YES we currently only work with natural raw crystal and stone that we cut into gemstones.
Can I wear my rings every day?
Whilst we design and make these rings to be worn and enjoyed everyday, all jewellery should be worn with thought and care. We do not recommend wearing the rings whilst doing laborious work or repetitive actions (i.e gym or weightlifting) as that could cause scratching. Keep away from harsh chemicals or any kind of situation where the gems are at risk of being knocked or caught. We suggest wearing them during the day and giving them a rest at night when you rest. xx
Where do the gemstones come from?
The short answer is - from all over the world. Kate travels the globe sourcing our beauties.
Why is my ring set differently to my other ring or my friend's ring?
We are a bespoke jewellery studio. We cut gemstones into our own designs and as they are hand cut they often have slight variations and we set them according to this. Eg we may cut a round of London Blue Topaz and the gem is slightly heavier so we may choose to set in a lower profile setting. The variations are only ever slight, but this means you will always have a one-off ring, pendant or set of earrings. We value craftsmanship and endeavour to never mass produce anything.
How can you cut such large gemstones for such great value?
We start at the source and find our gems in the rough. They are cut by our teams of master gemstone cutters and we only buy gems to cut within our price points. Our goal is for everywoman to be able to afford to #BuyYourOwnDamnRing
Is a crystal and a gemstone the same thing?
A crystal becomes a gemstone when care and time has been invested to cut and facet it into a gemstone! So a crystal can become a gemstone, but a crystal in its raw form will always be a crystal!
What is heat treating?
Heat treatment is most commonly used to alter the colour of a stone, but is also used to increase clarity and intensity of the colour.
Heating a gemstone to a high temperature is used to either lighten, darken or alter the colour of a gem. For example our Green Amethyst started its life as a purple amethyst and our Mint Champagne also started its life as a purple amethyst. Heat treating gemstones has been used for thousands and years to enhance the beauty of a stone. Stones were often put into the fire to increase clarity before being sold in the olden days.
We will always tell you what has been done to create your beautiful gems.
Are the properties the same in a gemstone after it has been heat treated?
When heat treating occurs the molecular structure of the stone will be affected to a small degree. The essence of nature and the natural energy of the ring is still there, but it will have been affected and changed its structure slightly.
The power of a gemstone is enhanced by the intent of the wearer. Cleanse your rings under a full moon to charge them up full of energy!