FREQUENTLY ASKED QUESTIONS
For urgent orders or if you require further information please contact us on firstname.lastname@example.org or call (02) 9938 6800.
Can I emboss at a later stage?
Engraving is included with most Uberkate pieces at the time of purchase. If you are looking to add a name to an existing set at a later stage, please send your piece to PO Box 4154, North Curl Curl , 2099 and we'd love to add your additional name at not extra cost.
Please note: Freight is not included. We recommend sending your piece with a self-addressed package.
Can I engrave on both sides of an ubercircle?
We regularly engrave names on the front and dates on the back, but generally these are offset to the sides. We can usually engrave both sides depending on the thickness of the piece.
Can I buy a blank piece of Uberkate jewellery?
Yes, some clients buy a piece of jewellery during their pregnancy and then send it back to us when their baby is born and they have decided on a name. Adding a name is no charge.
Do you do gift vouchers?
Yes. Just go to our home page. We do provide gift vouchers for any value. We also provide a service where several people can include themselves in a gift voucher pool for the one person. You can redeem your gift voucher online too.
How long does it take to receive my Uberkate jewellery?
It takes 5-15 business days to to receive your jewellery. If it's urgent please call us on (02) 9938 6800. We'd love to help.
What if a chain breaks?
Uberkate will replace chains if the chain has failed within two weeks of purchase.
What bangle size am I?
Some of our bangles are made to order so please provide us your size in the comments section during ordering. One way to work out your size is to measure the diameter of an existing bangle. Another is to point your fingers and squish them together then wrap string or cord around your knuckeles at the widest point. Imagine the widest point at which a bangle needs to get past. Then measure the cord on a ruler. A medium bangle is usually around 65mm.
Why can't I see items in my wish list?
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